Refund and Returns Policy

At Springs Naturals, we take pride in delivering 100% pure, unrefined cold-pressed oils. We carefully inspect every batch before dispatch. However, if your order arrives damaged or you are not satisfied with your purchase, we are here to help.

1. Return Conditions and Timeframes

A. Damaged or Leaking Parcels (Full Refund)

If your package arrives damaged, broken, or leaking during transit, we will issue a 100% full refund or send a free replacement.

  • Time Limit: You must report the damage within 7 working days of receiving your package.
  • Requirement: You must share a clear parcel opening (unboxing) video showing the unopened box, shipping label, and the damage or leak as you open it.
  • Shipping Cost: Springs Naturals will cover all return or replacement shipping costs for damaged goods.

B. Product Quality Dissatisfaction

We stand by the quality of our cold-pressed oils. If you are not satisfied with the quality of the product you received, you can request a return.

  • Time Limit: Please notify us within 7 working days of delivery.
  • Condition: The product must be returned with its original packaging, cap, and label intact, containing at least 90% of the original oil volume.
  • Shipping Cost: For quality dissatisfaction returns where the product is not defective, the customer covers the return courier charges.

2. How to Initiate a Return

To start a return or claim a refund, please follow these steps:

  1. Contact our support team via WhatsApp at 0339 2271500 or email us at contact@springsnaturals.pk.
  2. Provide your Order Number, full name, and the reason for the return.
  3. Attach the required evidence (the parcel opening video for damaged items, or photos/comments for quality issues).
  4. Our team will review your request and respond within 24 hours with the return shipping address and instructions.

3. Refund Processing Time & Method

Once we receive your return or verify your parcel opening video for damaged goods:

  • Inspection & Approval: We will notify you within 24 hours of receiving the returned item or video proof.
  • Refund Timeline: Approved refunds are processed within 5 to 7 working days.
  • Payment Method: Refunds are transferred back to your original payment method (Bank Transfer, EasyPaisa, JazzCash, or store credit, as agreed).

4. Order Cancellations

  • You can cancel your order free of charge within 24 hours of placing it, provided it has not already been handed over to the courier.
  • Once an order has been dispatched, it cannot be cancelled, but you may process a return upon delivery following our return guidelines above.

5. Contact Information

For any questions regarding returns, refunds, or order status, please reach out directly:

  • Brand Name: Springs Naturals
  • Website: https://springsnaturals.pk
  • Email: contact@springsnaturals.pk
  • WhatsApp / Phone: +92 339 2271500 / +92 345 2001550
  • Location: Karachi, Pakistan

Shopping Cart
Scroll to Top